Ellen Grzyb – The Nice Factor The Art Of Saying No

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Summary

• Ellen Grzyb – The Nice Factor The Art Of Saying NoIn this book we aren’t interested in turning you from a nice person into a nasty one.

• On occasion you do that yourself and you know it’s not very pleasant.

• We will be using the terms ‘not nice’ and ‘not nasty’ to describe what we see as the middle ground of behaviour, where you have a choice in how you are going to behave.

• It is why we have subtitled this book ‘The Art of Saying No’.

• People who are too nice for their own good are too often afraid to, or completely incapable of, saying no.